Centroid Acorn CNC controller FAQ

1.) Can i buy one Pro Acorn CNC12 license and use it on several Acorn CNC control boards?

Answer: No, the Centroid Acorn Pro and Digitizing Bundle licenses are tied to the Acorn board serial number. When purchasing a Pro or Digitizing Bundle license the Acorn serial number is required and then a Pro or Digitizing Bundle license is created that matches the Acorn board serial. When the CNC12 software starts it checks the Pro or Digitizing Bundle license against the Acorn board that is connected to the CNCPC for a match. If it matches then that particular level (Pro or Digitizing Bundle) of CNC12 software is active. If it doesn't match then the CNC12 software runs at the "Free" level. (So Acorn CNC12 will run without any license installed)

2.) If I buy an Acorn Mill Pro CNC12 license and then decide to upgrade to the Digitizing Bundle license how much does that cost?

Answer: $299

9.) How long does it take to ship the Acorn CNC control kit?

Answer: Typically the Acorn CNC control kits are in stock ready to ship and ship within one or two business day from Howard, PA UPS GND. You will receive and email with tracking number when your kit ships.

10.) Do i have to have a paypal account to order a Acorn Kit?

Answer: No. Add items to the cart with the add to cart button and then select "Pay without a Paypal Account" OR you can email us your order and we will call you back for CC info. Email your order to: diysales@centroidcnc.com

11.) Can I order an Acorn CNC control kit over the phone? and do you have resellers in the EU?

Answer: Yes. Centroid accepts orders for Acorn kits through our website, phone and email.

We do ship internationally! International shipping will be calculated after the sale typical Air Freight cost range in the $70 to $120 for typical Acorn kit international orders.

Alternatively, below a list of other locations to purchase the Acorn CNC controller.

USA

Automation Technologies https://www.automationtechnologiesinc.com/

CNC4PC.com https://www.cnc4pc.com/acorn-cnc-control-kits-bundle.html

Amazon https://www.amazon.com/dp/B07GBHM55H/ref=cm_sw_em_r_mt_dp_U_A2WsDb70R7TP8

International

Denmark https://makersupplies.dk/electrical-cnc-electronics/motion-controllers/acorn-controller

France https://demi-fraiseuses-tours-cnc.jimdo.com/kit-acorn-cnc/

Poland https://www.rgbautomatyka.pl/pl/catalogsearch/result/?q=acorn&cat=0#!/q=acorn&cat=8&no_cache=true&p=1&manufacturer=11293

Mexico http://www.viwacnc.com/

Germany : https://shop.cnc-technics.de/

Buy an Acorn equipped Machine Tool. Machine Tool Builders and Retrofitters using Acorn CNC controllers.

Gary Campbell: https://www.centroidcnc.com/shopbot_gcnc.html

Forest Scientific: https://forestscientific.com/

Precision Zone: https://precisionzone.store/machines/small-cnc-machines/sql-6040-3-axis-squirrel-cnc-router-base-package/

12.) Do you have a list of drives that Acorn works with?

Answer: The Acorn CNC controller commands many different types of servo and stepper motor drives with industry standard "Step and Direction" drive communication signals. The list of compatible drives is too long to list here, highlights are Yaskawa, Delta, Estun, Panasonic, DMM, Teknic Clearpath, Gecko, Leadshine, Teco to name a few. So, any drive that accepts Step and Direction is compatible with the Acorn CNC Controller.
(If you require Velocity Mode drive communication please consider our OAK CNC control board.)

13.) Who do i contact for Technical Support?

Answer: Free Acorn Technical Support is available 24/7 on the Acorn CNC community support forum. Here is how to sign up for the Free Support Forum.

Centroid Direct Technical Support is available for $90/hr. one hour min. purchase support here and email support@centroidcnc.com

14.) Do i need to purchase a PC from Centroid or can i build my own.

Answer: Ready to run Centroid CNCPC's are for sale on the Acorn web page, alternatively you can supply your own CNCPC as long as it meets the Centroid Minimum PC performance specifications found here.

15.) What is the Acorn Return, Warranty and Repair policies?

Answer: Please see this page for complete details. http://www.centroidcnc.com/centroid_diy/acorn_warranty.html

16.) Is there a return restocking fee?

Answer: Yes. 15%. (fyi..Paypal does not refund the seller the paypal fees initially charged for the paypal purchase so the restocking fee is helping to cover that) See the Acorn Warranty page for more info..