1.) Download the "Help Request Form"
Click here to download the "Help Request Form" in PDF format.

2.) Contact Support by Email or Fax

Submit by email. Fill in the information on page one of the "CNC Trouble Report Form", email the completed form support@centroidcnc.com in MS Word format and attached your control configuration/report files.

To copy your control config and report files to floppy disk OR USB thumb drive:

A.) Insert a USB thumb drive into the USB port on the control, or insert a blank floppy disk into your USB floppy drive, or the built in floppy drive on the control.
B.) Go to the Main screen of CNC7 software (screen appears when your system is first turned on).
C.) Press F7 <utils> from the Main screen.
D.) Press F7 <report> to copy files to floppy disk.
E.) Eject floppy disk/USB thumb drive and go to a computer with email access.
F.) Email us the information the control put on the USB/Floppy disk.

Include all information requested on page one of the CNC Trouble Report Form in the body of your email and attach the control report files you saved to disk from the control. Send your email to Centroid Tech Support at support@centroidcnc.com

or Submit by Fax: Fax the completed Help Request form to (814) 353-9265.

After receipt of all necessary data we will review the incident and forward it to a Centroid tech rep with the appropriate level or area of expertise. The Centroid Tech Rep will then contact the person who filed the Trouble Report form. In order to efficiently solve the problem the technician must be able to speak with someone who can provide firsthand information. Preferably with a phone that can reach the machine. When troubleshooting, the end user must be on-site and be able to access the control. If you are unable or unwilling to perform the tasks the technician requires of you, a fee-based on-site service call by your Local Tech Rep will be necessary.